My sons seemed a bit underwhelmed when they opened their new iPads on Christmas morning. I mean, they appreciated them, they are gracious kids, but there were so many new toys to focus on. Pokemon figures, Kirby figures, books and art supplies. They rushed from the room to play with toys, and stayed up there for several hours, getting along and having fun together. It was a veritable Christmas miracle.
And so, the iPads remained untouched most of the day, still in their packages. I’d kept the receipt, of course, the one that showed the warranties I’d purchased for far too much money. I cleaned the house, had a short nap, cooked lunch with my boyfriend. After lunch, the kids wanted to play video games, and they spent a few hours playing Kirby Star Allies, their current favorite. That’s the game the toys they were playing with came from. It was around dinnertime they wanted to use their new IPADs finally.
“Okay!” I responded with enthusiasm, glad they were remembering their most expensive gift. “Just give me a few minutes to set them up!”
I opened the packaging on the first one, pulled off the plastic pieces, set aside the instructions, assembled the charger and plugged it into the wall. I pushed the bottom button and the white apple icon showed up on the screen. Technology has come a long way since I was a kid, I thought.
I followed prompts, indicating English as the language of choice and that we resided in the United States. Then the iPad instructed me to hold my own iPhone over the iPad so that it could connect to my account through the Wifi and download my information automatically. A few minutes later, the iPad mirrored my phone itself, complete with text messages and call history, a larger replica of my phone. Which was cool, except I didn’t want an iPad for me, but for my son. I looked up a series of prompts on how to create a family account for my child, and began following those instructions. And about ten minutes later, it needed me to verify a text message code sent to my phone and then enter it onto the iPad so that I could prove that I was the parent. But the text never came. After some investigation, I realized that the text had been sent to a phone number that I hadn’t used in over 8 years and no longer had access to. Aargh!
So I called Apple technical support. After a ten minute hold, the man looked up my account and listened to my struggles. He estimated that the number was used because it was connected to my Paypal account, which was set up on my source, and he instructed me to log in to Paypal to change my user information, then reboot the iPad again. So I accessed Paypal, which would only allow me to change my number after I verified my personal identity, a process which took another ten minutes. I logged back into the iPad, started the process again, and got the same prompts.
“Dad, can I use my iPad yet? It’s been an hour.”
“Just a bit more time, buddy,” I replied, feeling my stomach acid start to build up to uncomfortable levels, and my heart rate increase. I called Apple support again.
“Oh, well if that isn’t working, just create an entirely new profile for your son. You can reboot it and he can just have his own account.”
“I can do that even if he is only ten? And my other boy is seven?”
“Yes, sir. Just go to this link.”
I’ll fast forward here and simply say that I spent nearly 40 minutes setting up those accounts, only to get told that because the kids were not 14, they weren’t allowed to have their own accounts. They had to have profiles created through family sharing on my direct plan, which is what I’d tried to do in the first place.
“God damn it!” I screamed while bringing my fist down on the table.
The kids were shocked, and I immediately apologized. It had been nearly two hours now, I explained, and I was getting frustrated, but I didn’t want to ruin Christmas. My boyfriend calmly offered to help, but I was stubborn and wanted to do it on my own. I retreated to the bedroom and closed the door as the kids kept playing video games.
I took several calming breaths, but I felt my fury bubbling. This should have taken ten minutes. I started the process all over, with both iPads running this time. I used my phone to create the duplicates of my account, then I created a family account for each one of them. And for some reason, this time, it sent the text to my own phone number, my current one, despite my having rebooted the iPads twice before. Once I verified my identity, I was able to create accounts for both kids to play in, and I set up the appropriate parental controls. Another thirty minutes had gone by.
“Dad, we are still playing Kirby. Are you almost done?”
“Almost, monkey! Be patient!”
Then I got into the space to download apps for the kids. I chose a few simple free ones for now, Animal Jam, and Youtube Kids. Both of them required me to send a permission request to myself, presuming I was the kid using the iPad accounts, and I clicked yes on both iPads. An approval link then showed up on my laptop and on my phone, both in my Email and text indicators. Wow, very thorough, I thought. I opened the link and clicked yes for my approval. Then I got a new indicator that stated I needed to receive a text verification code to enter I was really their parent in order to approve the apps. And the text verifier was sent to… you guessed it, my old phone number from 8 years before.
I then entered full meltdown mode. I shook so hard I was crying. I fought the temptation to throw the iPads against the wall and shatter them to little pieces. Why was this so futzing difficult! I felt like the dad on Christmas Story, who takes a wrench and beats the heater in the basement every time it breaks down. I couldn’t believe how aggravating this was!
Somehow I worked through my fury and rebooted the iPads yet again. I created the accounts, I downloaded the apps, I sent the approval notices, and this time it worked. I proudly called the kids into the room to show them their brand new iPads, and then showed them how they worked.
“You can create little animal characters and play this game! You can watch cartoons! You’re gonna love this!”
Both boys were thrilled. They got on their pajamas and then sat next to each other on the couch, the same places where they’d been playing Kirby just a few minutes before. Independently, they each opened YouTube Kids. Then they each, without speaking to each other, looked up ‘Kirby Star Allies’ on the app and began watching someone else play the video game on their screen. They did this for the next 90 minutes, watched a stranger play video games on the internet, on their brand new iPads that had cost an arm and a leg each.
Then at 9:30, they both turned off the devices and gave me huge hugs, thanking me for a perfect Christmas. I tucked them in, sat down on the couch wanting to cry again, and found myself still wanting to smash the screens in with a hammer. All that so they could watch video games that they had already been playing all day.
But I didn’t give in to my violent impulses. Instead, I did what any sane adult would to. I opened a bottle of red wine and closed Christmas out in style.